#Faq sample page for e commerce free#

Did you experience a hassle-free payment experience?.How was the checkout experience overall?.How safe did you feel while sharing your card details?.Know if your customers had a pleasant experience while buying products and services.

The purchase experience can be a game-changer for an e-commerce website.

What other products would you like to see in our online store?.

If your preferred product is not available, do you get acknowledged when it is back in stock?.

How satisfied are you with the availability of products?.

How do you rate the quality of our products as compared to our competitors?.

How satisfied are you with the quality of products?.

Learn more about their experience at various touchpoints and find ways to boost your sales.

Do you generally find various alternatives for the same product?īelow are the sample eCommerce survey questions you can ask your visitors after they convert into the customers.

Know if your visitors are happy with the range of products and their quality.

On a scale of 0-10, how much does an overall product rating affect your purchase decision?Īn e-commerce website sells products and services online.

How helpful do you find ratings while making a purchase decision?.

On a scale of 0-10, how much do you trust the product reviews?.

See if your customers are satisfied with the number of reviews per product. Many customers make purchase decisions based on product ratings.

What other information would you like on this page?.

Please rate the below parameters as compared to our competitors.

How easy was it to navigate through the site?.

While you can always analyze the traffic data, feedback straight from the horse’s mouth definitely helps. It is important to know what your visitors think about your e-commerce site. The website is an inevitable component of an online business.

Please let us know how we can improve your experience.

On a scale of 1-10, how likely are you to recommend us to your friend or colleague?.

How satisfied did you feel based on your overall experience?.

You can also ask these questions in the beginning so that even if the respondent leaves the survey without completing it, you have some data in hand. They give you an idea of the overall experience of the visitors.

Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?īelow are some of the general questions on the ecommerce website.

Ask a simple Net Promoter Score (NPS) question on how likely are they to recommend your website to others. However, try to get minimum possible feedback even from such visitors. It is highly likely that many customers would not like to answer your eCommerce website survey.

Below are some of the pre-purchase eCommerce survey questions you can ask your visitors and get their feedback. It is also essential to understand if they are likely to visit again when they want to shop online again.

It is important to learn more about their expectations to offer them a better experience next time. Some of them just browse the store and leave. Not all visitors buy products from your online store.

#Faq sample page for e commerce free#

You can use these free survey questions for eCommerce or use a ready-made survey template to evaluate the potential of e-commerce services.įree evaluation of the potential of e-commerce services survey template Pre-Purchase eCommerce survey questions To understand your strengths and weaknesses, ask your customers questions on various e-commerce processes. It is essential that these individuals parts are paid attention while working on the overall focus to drive sales. Several factors collectively contribute to the success of an online business. Top eCommerce survey questions to include in your website questionnaire Collecting data through an eCommerce survey questionnaire enables you to make decisions based on the inputs from the people that matter most – customers. Know from them what makes it an excellent experience for them and what irritates them.Īnalyzing the data will help you decide if the product quality needs to be improved or website navigation. The best way to boost the conversion rate is to ask your customers, ‘How can we make it better?’ Design their online shopping experience such that they feel driven to purchase again. Know what your buyers feel and gain actionable insights with eCommerce survey questions to increase your sales. However, customer feedback and experience data can make a huge difference in taking your business to the next level. Having an eCommerce store limits your opportunities to interact with your customers too often.